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Flight related frequently asked questions
Q.
Why is your price is so low
compared to any other travel agency or website?
A. Through our travel partners, we work with over 650 international and domestic
airlines and don't miss out on a single special deal that any airline provides.
While other travel
agencies are busy taking booking information (like passenger names,
travel date, departure and destination city codes and other information) from
you, we are buy finding greatest deal and cheapest air fares for our customers
like you. We let you fill up the booking information (because we know you can do
it yourself) and we work with all airlines to get you the best deal, cheapest
price, anytime, every time.
Our objective is to provide best value to our customers and that's what we work
on. You don't need to take our word for it, you can compare and find out
yourself. We are confident that we have the best deal for our customers and
that's why our customers keep coming back to us for their subsequent travel
needs and we really appreciate that.
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Q.
Can I purchase an air ticket from your site if I am located outside of USA?
A. Currently we sell international and domestic airfares originating only from
any US city. For our customers credit card protection, we also require that one
of the passengers has to be the credit card holder and he must has a US
residence address.
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Q.
Is there any hidden cost or charge which is not disclosed during the fare
quote?
A. Absolutely not. The fare price and tax amount is disclosed and shown to you
before you make the final purchase. Some, but not all, airlines require a fee
for credit card transaction. If the airline you are going to make a purchase
with, requires a credit card transaction fee, then this information is also
disclosed prior to making any purchase. So you will know exactly how much your
total price is going to be. This total amount will be shown to you
at the end of the transaction, in the confirmation page. So there's no
hidden cost or charge or whatsoever.
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Q. Is tax included in the fare
quote?
A. In general, tax amount is quoted on a separate column next to the
pre-tax fare amount. When you select a fare, the system will show you the
pre-tax fare amount and then it will show you the tax amount. So you will know
how much the tax is. Note that the tax amount is a fixed dollar amount for a
specific airline and origination/destination city pair on a broad time period.
In other words, tax amount won't change from one travel agency or website to
another, if other things remain same.
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Q. Do you charge a service fee on top of the quoted fare?
A. Absolutely not. We do not charge any service fee or whatsoever to our
customers. Our small amount of commission i s already built into the fare
quoted to you. So whatever fare you see is the actual fare you will get.
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Q. Which airlines' air ticket
do you sell?
A. We sell air tickets from all airlines (over 650 international and domestic
airlines). We have the largest selection of airfares you can choose from. Our
objective is to provide best value and selection of airfares to our customers
and that's exactly we do and we do it the best.
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Q. Is your website secure for credit card transactions?
A. Yes, Absolutely. We use 128bit SSL encryption to transmit passenger's
personal and credit card information to our airline reservation server. Our
customers' privacy and security of their information is our top priority and we
do it without any compromise.
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Q. Is there a transaction fee for using credit card?
A. Majority of the airlines do not charge any transaction fees for using credit
card. However, a few airlines do charge a transaction fee for using credit card.
But it is clearly specified in the line above total price if the
particular airline you are going to make a purchase with requires a transaction
fee. So you will know if the airline requires a fee before you make the final
purchase. We request you to check for that before making your purchase. We
believe in total transparency and we make sure there is no (unpleasant) surprise
to our customers.
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Q.
Do you sell customer's personal or credit card information to anyone?
A. Absolutely not. We give highest importance to our customers' privacy and
their information security. We do not sell customer's personal or credit card
information to anyone. We even use 128 bit SSL to transfer customer's personal
and credit card information to our server.
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Q.
What happens after I purchase an airline ticket from your site?
A. After you purchase a ticket, you will be taken to a confirmation page where
you will be shown a confirmation code for your reservation. Please keep this
confirmation code for your record. You will also have the option on that page to
print out a copy of that page. You encourage our customers to do that as well.
After that, we will send you an email which will contain your complete itinerary
along with the conformation code which we just mentioned in the above line.
During the booking process, you would be required to provide an email address
which we will use to send you the confirmation. So please double check the
spelling and correctness of your email address.
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Q. Is the purchased ticket refundable?
A. It depends on few factors (like economy or first class etc) and varies from
ticket ticket. But in general, majority of domestic economy class and discount
international airfares are non-refundable. Before you can make the final
purchase, you will be shown the rules and conditions
of the fare you selected. These rules and conditions will tell you if the fare
is refundable, transferable and changeable. It will also tell you if there is
any fee for changing, canceling or transferring the ticket. Please read these
rules carefully to make sure you understand them completely before making your
final purchase.
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Q.
Is there a fee if I need to change or cancel a purchased ticket?
A. As explained in the previous question's answer, it depends on few
factors and varies from ticket to ticket. The "rules and conditions" of the fare
you selected will explain this in detail. So please take the time to read and
understand it before making your final purchase.
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Q.
After purchasing a ticket, how can I check that the airline has confirm seat
waiting for me?
A. After you purchase a ticket, you will be given a confirmation code. This is
the key to find all information related to that booking and itinerary. you
can go to our partner's website and check your itinerary using that confirmation
code. Or if you prefer, you can contact that airline directly or go to their
website and check that you have a confirm seat waiting for you. We also suggest
that you check with the airline couple of days before your scheduled departure
date to make sure that there is no unexpected or unscheduled flight change or
route change due to bad weather of for any other reasons. This is for your own
good and peace of mind.
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Q.
What are E-ticket and paper ticket and which one should I select?
A. E-ticket is short for electronic ticket and paper ticket is old fashioned
real paper ticket. Most of the domestic and some international airlines use
e-ticket now a days. It is more convenient to have an e-ticket, if your airline
provides it. With an e-ticket, you will not have a physical ticket but the
airline will have your information in their system. All you need is to have your
identification card (passport for international travel and passport or any state
issued picture ID for domestic travel) if you have an e-ticket. But many
international airlines yet don't provide e-ticket. So they give regular paper
ticket and you need to carry that with you while you are traveling, along with
your identification card (passport for international travel and passport or any
state issued picture ID for domestic travel). There is no charge for an
e-ticket, but paper ticket costs you money. So if your airline provides e-ticket
and you are comfortable with that, then you can save few bucks by choosing
e-ticket. But it is your choice and you should find out which option is
best for you.
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Q.
If I chose a paper ticket (standard or express delivery option), how will I
receive my ticket and how long will that take?
A. If you chose a paper ticket, then we will mail your ticket to the postal
address you provided while you made your booking. So please make sure that the
address you provide is correct. Standard delivery option usually takes 3 to 5
business days while express delivery is usually the next day. We make every
effort to deliver your ticket to your address as soon as possible.
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Q.
What document do I need to carry during my travel If I chose E-ticket?
A. As mentioned in the answer of previous question, if you have an e-ticket then
you only need to carry your identification card (passport for international
travel and passport or any state issued picture ID for domestic travel). But we
would suggest you to carry a printed copy of your confirmation that your
received when you made the booking and purchased ticket from our website.
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Q.
Can I select seat assignment while making the reservation on your site?
A. Usually most airlines allow the passengers to provide their preference of
window or aisle seat, but it is only a preference and not final. The airline
will make the final determination as far as seat assignment goes. You will find
this option during the booking process, when you provide passinger name and
credit card information.
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Q. Can I select special meals for my trip?
A. Yes, you can request a special meal for your trip while you make your
reservation in our system. This option comes with seat assignment option and can
be accessed by clicking a small icon next to passenger information.
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Q. What if I have a special requirement?
A. Well, if you have a special requirement which you can't find in our booking
engine, then you can always send us an email or call us and ask about it. We are
always ready to serve our customer.
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Q.
I see you have fare which I like. So can I just make a reservation now and
purchase the ticket later?
A. Well, we are glad to hear that you saw the fare you like in our site.
While we always provide better deal than any travel agent or website, no one can
guarantee that a fare which is available today will remain available there for
some other day. A booking without a purchase is simply a request to the airline
to keep a seat for a passenger. But if airline runs out of seat for a specific
flight and finds other passengers interested to make purchase ticket right away
for that, then they may not honor a booking on that flight made by someone who
hasn't purchased the ticket yet. In other words, until the ticket is
purchased, a booking can't guarantee a seat. So if you like a fare, you should
purchase the ticket to guarantee a confirm seat.
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Q. What is your working hours and how can I contact you?
A. We understand that our customers are busy working during regular hours. So
our customer service department is open until 10:00PM
pacific standard time Monday through Friday and all day on weekends. You can
reach our customer service department via email and phone as follows:
Email:
support@HappyAirTravel.com
Phone:
(toll free) 1-888-HAPPY-81
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Q. What if my question is not answered by your FAQs?
A. Well, then please contact us at the above contact information. We are very
quick in responding email as well. So your questions will be answered as soon as
possible.
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